Program compliance

Program compliance of all subcontractors and making customers aware when work will be subcontracted • Customer approval of any changes from original estimate or installation design • Installing improvements to meet minimum program requirements for the installation of a heat pump; also, the QCN member is responsible for installing weatherization improvements in conjunction with the heat pump installed under the program to meet minimum requirements.  If an inspector determines that more than the minimum requirements were pre-existing, additional installed improvements will not be financed. • Providing quality workmanship performed in a workman-like manner in compliance with all specifications listed in the program guidelines • Submitting a detailed invoice of the heat pump installation, which separates costs for the heat pump, ductwork, weatherization, extended warranty, programmable thermostat(s), electrical upgrades, and/or other applicable and acceptable costs • Practicing good business ethics and ensuring customer satisfaction to best of their ability, including leaving the premises in a “broom clean” condition after the installation • Honoring all service and warranty commitments made to customers
Customer Responsibilities. Customers participating in the energy right Heat Pump Plan are responsible for: • Providing a copy of a deed or other evidence of ownership of the dwelling to meet a condition of financing eligibility under the program • Entering into an agreement with a member of the QCN for the installation of a heat pump  • Notifying the distributor to arrange for the loan closing or inspection • Ensuring that the heat pump is installed to the customer’s satisfaction • Signing the Work Completion Form after the work is completed to the customer’s satisfaction